Faculty Details

Photo of Neelam  Dwivedi

Neelam Dwivedi

Assistant Teaching Professor of Information Systems

Voice: 412-268-7246
Email: ndwivedi@andrew.cmu.edu



Neelam Dwivedi has joined the Heinz School as Assistant Teaching Professor in Fall 2015. She has been teaching at Penn State University in College of Information Science & Technology as Lecturer since 2011 while also pursuing her PhD degree since 2012. Prior to moving into academics, she spent over 20 years in IT industry, where she started as a C-programmer writing system level programs for packaged applications. She brings a unique combination of industry, teaching, and research reflecting academic as well as practitioner perspectives. She is currently an ABD in the Information Sciences and Technology PhD program at Penn State University. She has two Master degrees from Heinz School, Carnegie Mellon University in Information Technologies (MSIT, 2010) and BITS Pilani, India in Computer Science (M.Tech. 1992). Her undergraduate education was also in Computer Science from Institution of Engineering & Technology, Lucknow, India (B.Tech. 1989).


Neelam has taught courses ranging from advanced computer programming and databases to business-oriented organizational theories, project management, and enterprise information systems in the US and India at graduate as well as undergraduate levels. She has also delivered corporate trainings to senior executives and IT-staff in several companies including Fortune 500 firms. In her most recent teaching experience at Penn State, she has been teaching courses related to enterprise integration, object oriented programming, and ERP systems, among several others.


Her PhD dissertation focuses on the impact of online education on the higher education field, thereby effectively integrating research with her teaching practice. Her research is uniquely cross-disciplinary as it integrates information sciences, sociology, cultural and media studies, and higher education domain. While her dissertation reflects her long-term research interests, she has published on topics from other areas such as Design Science Research and HealthCare.


In over 20 years, Neelam progressed from being a system-level software programmer to a project and program manager, managing large IT outsourcing programs with over $25 m annual revenue and over hundred globally-distributed team-members. She has worked in software development, project management, customer engagement, and presales in IT-services. She has also worked in software-product companies as software engineer and project manager, handling product development cycles in office-automation and telecom exchange management space. These experiences are complemented by multiple certifications, such as PMI PMP, APICS CSCP, SAP TERP 10, and QAI CSQA.


Dwivedi, N., Purao, S., & Straub, D. (2014). Knowledge Contributions in Design Science Research: A Meta-Analysis. In DESRIST proceedings 2014 (Best paper nominee) http://link.springer.com/chapter/10.1007/978-3-319-06701-8_8

Becker, J., Dwivedi, N., & Purao, S. (2014). Regional Health Information Organizations in the US. In K.-P. Mehdi (Ed.), Encyclopedia of Information Science and Technology, Third Edition (pp. 3496-3505). Hershey, PA, USA: IGI Global. http://www.igi-global.com/chapter/regional-health-information-organizations-in-the-us/112781


Master of Science in Information Technology, Heinz College, Carnegie Mellon University
M.Tech, BITS Pilani, India
B.Tech, Computer Science, Institution of Engineering & Technology, Lucknow, India