Laura Dabbish is an assistant professor of information technology and organizations in the Heinz School, with a joint appointment in the Human-Computer Interaction Institute within the School of Computer Science. She received her B.Sc. in Computer Science from the University of Southern California, and her M.S. and PhD from Carnegie Mellon in 2006 as part of the first cohort to receive a PhD in the field of Human-Computer Interaction. Laura has spent time at Microsoft Research, studying communication technology usage, and Motorola, Inc., developing software for cellular technology infrastructure. She is a member of the ACM special interest group on human-computer interaction, and the Academy of Management Organizational Communication and Information Systems division.
Laura was awarded a Department of Defense National Defense Science and Engineering Graduate Research Fellowship. In addition, she was selected for both the ACM CHI Doctoral Consortium and Organizational Communication and Information Systems Doctoral Consortium at the Academy of Management.
Laura’s research spans the fields of Human-Computer Interaction, Computer-Supported Cooperative Work, Information Systems and Organizational Behavior, focusing on the design and use of communication technologies. She studies issues of attention, interruption, multi-tasking, and overload in the modern workplace. Using laboratory studies and field observation, Laura has investigated how people make decisions about initiating and responding to computer-mediated communications.
She is also studying feelings of overload and stress associated with communication technology use, with the goal of developing guidelines for facilitating email management. Her work has been published in the proceedings of the ACM conference on computer-supported cooperative work and the ACM conference on human factors in computing systems. She has received funding for this work from the Department of Defense.
Dabbish, L, & Kraut, R. (2006). Email overload at work: an analysis of factors associated with email strain. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW 2006), NY: ACM Press, pp. 431-440.
Dabbish, L., Kraut, R., Fussell, S., & Kiesler, S. (2005). Understanding email use: Predicting action on a message. in Proceedings of The ACM Conference on Human Factors in Computing Systems (CHI 2005), NY: ACM Press, pp. 691-700.
Dabbish, L. & Kraut, R. (2004). Controlling Interruptions: Awareness Displays and Social Motivation for Coordination. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW 2004), NY: ACM Press, pp. 182-191.
von Ahn, L. & Dabbish, L. (2004). Labeling images with a computer game. in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2004), NY: ACM Press, pp. 319-326.
Human-Computer Interaction, Computer-Supported Cooperative Work, Information Systems and Organizational Behavior
BS in Computer Science from the University of Southern California
M.S. and PhD from Carnegie Mellon