Billing & Refunds

Student accounts, including billing and refunds, are handled by the HUB. More information may be found on the HUB's website.

Paying Your Account Balance

Enrollment Services has launched electronic monthly invoicing. This service automatically replaces paper bills, which are no longer mailed. E-mail notifications are sent to a student’s Andrew ID e-mail address when a new monthly invoice is available online. The notification includes some information about the student’s billing statement and a link to Student Information On-Line (SIO) where the student is able able to view his/her invoice.

A major benefit of electronic invoicing is that students are able to authorize Carnegie Mellon to e-mail a PDF electronic representation of their invoice to other bill payers such as parents and spouses (students sponsored by embassies, companies, or other outside oranizations, please see below for important billing information). Other benefits include:

• Save time – no more waiting for an invoice in the mail
• 24/7 access from anywhere with an Internet connection
• Secure login for students with Andrew ID and password
• Students may authorize other bill payers to view their electronic invoice
• Students have access to prior statements 
• Ability to access and print the electronic invoice

The HUB is Carnegie Mellon's one-stop-shop for enrollment services where all billing information is handled. Please visit their site for any questions relating to the payment of your student account. Please note: students applying for US Federal financial aid will NOT be able to check their loan application status via the links available through The HUB as your financial aid is processed directly through the Heinz College Office of Financial Aid. Please contact the Heinz College Office of Financial Aid directly with any questions regarding the federal financial aid process - hzfinaid@andrew.cmu.edu , 412.268.4162

Payment Options:  Several payment options are available to students, including the Tuition Payment Plan, which allows you to make monthly payments on your August or January Tuition bill. (not available during the summer)  For a complete list of payment options, please visit: www.cmu.edu/hub/billing/payment/index.html.

If you are required to pay the $500 enrollment deposit, it should appear as a credit on your account for your first semester's bill. If you have paid the enrollment deposit, and it does not appear as a credit on your first bill, please contact the Heinz College Office of Admissions.  

Sponsored Students ONLY:  Sponsors are outside parties, such as embassies, companies, and community agencies, who pay Carnegie Mellon University directlyfor a student’s educational expenses, with funds that did not originate with the student. There are three steps in our sponsored billing process. To complete these three steps and to ensure your billing is processed correctly, visit the HUB's Sponsored Student Billing page. These steps must be completed no later thanone week before the start of classes. (General Motors Employees completing the Distance MSIT Program and all CMU Employees in any Heinz degree program do NOT need to complete this step)

STUDENT ACCOUNT REFUNDS:  

 Student account refunds for eligible full-time students are processed automatically during the first week of classes in the Fall and Spring semesters. Refunds are subject to a manual review process by the Heinz College Office of Financial Aid for Summer, part-time and international students. Requests for student account refunds may be addressed to the HUB.The HUB encourages all students to authorize direct deposit of their student account credit balances into a checking or savings account by enrolling in E-Refund through Student Information Online (SIO). Students who do not sign up for E-Refund may pick up their refund check in the HUB after the refund appears as a charge on the student account.

FINANCIAL AID AND TUITION ADJUSTMENTS:

 Federal financial aid is adjusted based on the percentage of the enrollment period completed beginning with the first day of the enrollment period. When a student withdraws or takes a leave of absence, unearned federal financial aid for which the student is no longer eligible is required to be returned in the following order:Federal Direct Unsubsidized LoanFederal Direct Subsidized LoanFederal Perkins LoanFederal Grad Plus LoanFederal Work StudyInstitutional scholarships and alternative loans (non-federal student loans) are adjusted on the same basis as tuition as stated in the tuition adjustment policy for students who withdraw or take a leave of absence. If a student has received a non-Heinz scholarship from an external source and the student withdraws or takes a leave of absence, the scholarship is adjusted based on the policy of the agency awarding the scholarship.A student earns 100% of his/her financial aid when 60% of the enrollment period is completed.